About us
The story behind Thread Curtains
We put great importance on customer service from our first day. Our Thread Curtains Blinds and Curtains offer excellent value and high quality. We have an installation service in Dubai and were getting approached by customers in other areas. We made the decision to offer the same craftsmanship, as we do with our bespoke Dubai company, to the whole of the UAE. We can reduce the cost by not offering home visits and allowing you to order direct through our customisation tool. So now everyone has the ability to access our service no matter where they live.
We're able to keep the price of our thread Curtains so low because our customers do their own measuring and installation! However, we're very happy to talk you through the entire process over the phone or by email, and our website offers a wealth of information on how to measure and install too.
Yes, of course! We offer 10 samples for just AED 5 including free Dubai-wide express postage. Your samples also come with a discount code for AED 10 off your next purchase. Ordering is simple, just head to the Samples page and select individual fabric samples by type, colour or fabric or save some time and choose from our favourites packs.
We offer free delivery to most Australian metro locations on orders of over AED 199 value. However, we cannot provide free shipping for any shutter orders due to the size and weights involved. For smaller orders and for regional areas, we charge a modest flat fee depending on your location. We want to be as transparent as possible with our shipping costs, so please review our 'Delivery & Returns' page before ordering.
We aim to dispatch all curtain and blind orders within 15 working days and
find most will arrive within a 5 working days of the dispatch date. Once
your order has been shipped, an automated email with your delivery tracking
information will be sent to you.
For shutters orders, please allow between 8-10 weeks for manufacturing,
shipping and delivery. Due to some technical limitations, automated tracking
emails are not supplied for shutter orders. Please contact us at any time if
you would like an update on your order progress.
We will advise of any manufacturing or shipping delays as soon as we are
aware of them. We will also happily manage any correspondence with our
shipping partners on your behalf should the need arise.
As all our products are custom made-to-measure, we do not accept returns. However, in the rare event something with your order doesn't meet your expectations, we will always work with you to make it right. Please visit our Terms & Conditions page to review our returns and warranty information in full.
Because all our curtains are made locally, there's not too much we can't attempt. Get in touch by phone or email and we'll see if we can work our magic to provide a solution.